Support
We're a small EU startup. Email is the best way to reach us — we usually reply within two business days.
Contact us
Pick the right channel below so your message lands with the person who can help fastest.
Common questions
A product doesn't appear when I scan its barcode — what do I do?
Open the in-app submission flow (Scan → can't find this product → contribute). It takes a few photos and 30 seconds. Contributions unlock free Pro access at thresholds — see in-app rewards.
How do I cancel my subscription?
Subscriptions are managed by Apple (iOS Settings → Apple ID → Subscriptions) or Google Play (Profile → Payments & subscriptions → Subscriptions). Cancelling there immediately stops auto-renewal; access continues until the period ends.
How is my data handled?
Forkin is built with core EU/EEA infrastructure where feasible. Body progress photos are encrypted with AES-256-GCM via Scaleway Key Manager before they touch storage. See our Privacy Policy for the full sub-processor list and your GDPR rights.
How do I delete my account?
In-app: Account → Settings → Delete account. Web: forkin.io/account. Both routes delete your account and personal data — promptly, and in any case within 30 days (GDPR Art. 17). We retain only a minimal anonymised audit record (Art. 7), anonymised or aggregated data that can no longer identify you, and anything we are legally required to keep.
Policies
Legal entity
Eutopix Labs P.S.A.
ul. Hoża 86/410, 00-682 Warszawa, Poland
KRS 0001237465 · NIP 7011310736 · REGON 544584646